wgeso web store FAQ section

WGESO Refund Policy Under the Trade Practices Act 1974 you may seek a refund if goods: • are or become faulty through no fault of your own • are not fit for a stated purpose or a purpose you made known to our sales staff • don’t match our description or sample • have defects that were not obvious or we did not bring to your attention. However, the goods must be returned within 7 days from your got this goods, and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion. Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase. PS: The shipping & handling fees are not refundable WGESO Products Warranty Policy LiFePO4 Battery Pack & LiFePO4 Cells : 3 years warranty LiFePO4 Charger and BMS : 1 years warranty Solar panel system : --> 10 years warranty ( under normal application, installation, use and service conditions, power output less than 90% of the minimum Peak Power at STC as specified in solar Product Information Sheet,provided that such loss in power is determined by WGESO to be due to defects in material or workmanship. Within a period of ten years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty). --> 25 years warranty ( under normal application, installation, use and service conditions, power output less than 80% of the minimum Peak Power at STC as specified in solar Product Information Sheet, provided that such loss in power is determined by WGESO to be due to defects in material or workmanship. Within a period of twenty-five (25) years from the date shown in the invoice or the contract to the client, the client has the right to require the Limited Peak Power Warranty). Solar Inverter and Controller : one years warranty .

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our web and WAP sites and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information. Using your personal information : The information that you provide should you choose to purchase a product or service via the online store, will be used for the following purposes: * you make a purchase via the online store * you register your mobile phone number with us * you request, register for or purchase a specific product or service such as setting up an M-pay account, topping up mobile phone, or setting up an email account with us * you subscribe to receive one or more our regular newsletters (either by email or WAP) * you request further information about a product or service * you contact us with an enquiry or complaint * you submit a job application * you respond to a competition or survey Your personal information will only be used for the purpose for which you have provided it. Where we would also like to use that information to contact you about new products and services, we let you know and ask your permission. Online store privacy policy * To carry out a credit check where you are applying for a contract for airtime services. * To confirm your use of a valid credit card for your purchase. * To send you the goods and services that you have purchased. * To keep you updated with the progress of your order. * To keep you informed about new products and services unless you object to receiving our marketing messages. Security WGESO recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse. WGESO has specialised security teams who are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. Where we have contracted with a third party to provide some part of a service that you have requested, we will ensure that those agents, by written agreement, are required to implement similar security measures and will process your information only as authorised by Vodafone to fulfil the service that they have been contracted to provide on our behalf. Those third parties will not be entitled to use your personal data for their own purposes. Where necessary, our security teams will audit a third party to ensure that they are meeting the security promises that they have made to WGESO Limited. Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. WGESO cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. How to contact the data protection department for WGESO address :No.76,Nanle Rd., Songjiang Dist., Shanghai Email: [email protected]